These terms set out the simple understanding between Passelier and the hosts and planners we serve.
Passelier provides QR-based event invitations and remote, day-of arrival coordination. We issue each guest a unique, verifiable invitation and, on the day of an event, verify those invitations remotely so that everyone who should be inside arrives without friction. Passelier does not design event invitations, manage the event itself, or take responsibility for any element of an event beyond invitations and arrival.
A consultation or inquiry does not by itself create a binding engagement. A Passelier engagement begins only when both parties have confirmed the scope, dates, and fees for a specific event in writing. The details of each engagement — deliverables, timing, and pricing — are agreed separately and form part of these terms for that event.
Fees for each engagement are quoted and agreed in advance. Unless stated otherwise in writing, fees are due as set out in the relevant proposal. Work is scheduled around your event date, and we ask for timely confirmation so that we can guarantee readiness on the day.
Because our work is scheduled tightly around a fixed event date, cancellations or significant changes close to the event may affect what we can deliver and any fees already committed. We will always work with you in good faith; specific cancellation terms are set out in each engagement.
We treat your event details and guest information as confidential and use them only to deliver the service. We will not disclose them except to the trusted providers who help us operate, or where required by law. Our handling of personal information is described in our Privacy Policy.
We design the service for reliability and stand ready throughout your event. We cannot, however, guarantee uninterrupted availability of third-party networks, email delivery, or venue connectivity, and we are not liable for failures outside our reasonable control. Where conditions allow, we maintain fallback procedures so that arrival can continue.
To the extent permitted by law, Passelier’s liability arising from the service is limited to the fees paid for the relevant engagement. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited by law.
We may update these terms as the service evolves. The date above reflects the current version, and material changes will be communicated to active clients directly.
Questions about these terms can be sent to info@passelier.com.